Customer Sales & Service Representative

Department: Operations - Saskatchewan
Employment Type: Full-Time
Requisition ID: 1339
Date Posted: November 6, 2025
Closing Date: November 20, 2025 or until filled

Position Summary:

Reporting to the Store Manager, the Customer Sales and Service Representative 3 (CSSR 3) is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. Position may be based in UFA store / yard locations or agency sites for majority of shifts, but cross-training within each business area is required. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Key Responsibilities:

• Deliver best-in-class customer service in person and by phone, including CRM management and sales lead execution or referral.
• Act as a subject matter expert, guiding peers on product knowledge, service practices, and UFA policies.
• Perform key holder duties, including opening/closing procedures and manager-on-duty responsibilities to support store management.
• Support store/site operations including shipping/receiving, inventory management, and fuel reconciliation (Petroleum Operations).
• Maintain cleanliness and organization of store, yard, and warehouse areas, ensuring safety and merchandising standards.
• Perform administrative tasks such as scheduling, paperwork review, invoice coding, and support for special projects.

Qualifications:

• Grade 12 diploma with 5+ years in a customer-focused role.
• Expert knowledge in Agribusiness or Petroleum products.
• Strong sales skills, cash handling, and computer proficiency (SAP or similar systems preferred).
• Proven leadership and mentoring abilities.
• Physically capable of lifting up to 25 kg.
• Strong interpersonal, communication, and organizational skills.
• Certifications such as WHMIS, TDG, AMS, and Pesticide Dispenser preferred or required.
• Willingness to work flexible hours, including evenings and weekends.

#IND1

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

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We thank all applicants for their interest. Only those selected for an interview will be contacted.