Product Owner

Department: Information Technology
Employment Type: Full-Time
Requisition ID: 881

Date Posted: June 4, 2025
Closing Date: June 18, 2025 or until filled

Position Summary:

Reporting to the Director, Innovation & IT Services, the Product Owner (User Experience Specialist) will be primarily focused on the enhancement of user experience for our digital platforms including mobile app and the billing platform. The Product Owner (User Experience Specialist) focuses on guiding the customer and user experience on these platforms and will advocate for customer experience to ensure value is brought to the customer, ultimately leading to increased customer satisfaction and loyalty.

Key Responsibilities/Accountabilities: 

• Collaborate with the Director, Innovation & IT Services to define and communicate the product vision and strategy for our digital platforms.
• Act as the primary liaison between stakeholders, including customers, development teams, and other key business units, to gather requirements and feedback. Advocate for customer outcomes to improvement experience. The role will actively seek and incorporate customer feedback, ensuring alignment to business objectives are met.
• Strive to improve our customer experience, reducing friction for customers to interact with UFA in our digital platforms.
• Clearly define and communicate user stories, acceptance criteria, and detailed specifications for features and enhancements.
• Deliver product results aligned to the solution, working with project managers and other team members to ensure results and outcomes are realized in a timely and cost-effective manner.
• Work closely with the Scrum Master and development team to plan and execute, ensuring that deliverables align with the customer product vision and business goals. Assist the Scrum Master in prioritizing features to align to customer outcomes. Align budget with priorities to ensure execution stays within constraints.
• Conduct market research and competitor analysis to identify opportunities for product improvements and innovation.
• Collaborate with the QA team to ensure that all features and enhancements meet the highest quality standards before release.
• Track and analyze product performance metrics to inform future development and enhancement decisions.
• Other duties as assigned.

Qualifications required for the position:

• Bachelor’s degree in business, Information Technology, or a related field.
• Minimum of 7-10 years of experience in a Product Owner or similar role, preferably in the mobile app or digital platform domain.
• Proficiency in web and mobile design principles, including user experience (UX) and user interface (UI) design
• Strong understanding of Agile methodologies and Scrum framework.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to work effectively with cross-functional teams.
• Strong analytical and problem-solving skills.

#IND1

Diversity, Inclusion & Belonging

At UFA we care about the lives of our employees, members, customers, elected officials, and partners. This includes their whole selves and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse populations and backgrounds, where everyone can do their best work. In our world of agriculture, it takes time for growth, this is our seed to grow inclusion and belonging at UFA.

If you require accommodation in submitting this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to careers@ufa.com

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• View our Sustainability Video to see UFA’s pillars in regard to environmental, social, and economic topics.

We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.