Support Services Representative

Department: Customer Support Services
Employment Type: Full-Time
Requisition ID: 1365
Date Posted: December 1, 2025
Closing Date: December 12, 2025 or until filled

Job Summary: 

Reporting to the Team Lead, Customer Support, the Support Services Representative (SSR) is responsible for handling inquiries from internal and external customers. The SSR is directly accountable for responding to customer inquiries in a timely and professional manner within a team-driven and fast-paced work environment. The primary role of this position is to exceed customers’ expectations with a superior service experience.

Responsibilities:

• Provide customer support to UFA customers and members which includes monitoring the email and phone queues, responding to queries, resolving and escalating issues

• Build strong customer relationships by resolving customer issues or routing to the most appropriate Support Representative for further investigation and timely resolution

• Resolve product or service problems by clarifying the customer's issue, identifying the best solution to solve the problem and following through to resolution
• Manage cases and customer information by updating relevant details in our CRM & SAP systems
• Ensure Knowledgebase Articles are current and complete
• Provide support to programs and campaigns that are ‘in market’ with our customers

 Qualifications:

• High School Diploma
• 3 – 5 years of customer service experience including 1-2 years of experience working in a customer service center
• Excellent communication skills
• Proficiency in MS Office
• Experience with case management software / CRM systems
• Strong organizational skills
• Ability to remain calm under pressure
• Ability to initiate conversation and communication in a polite and engaging manner
• Ability to manage confidential information
• A good understanding of UFA’s business, process and policies and interest is the co-operative business model is considered an asset
• Able to adapt to a flexible working schedule

#IND1

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

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We thank all applicants for their interest. Only those selected for an interview will be contacted.