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Technical Support Analyst (Application)

Location: 

Calgary, AB, CA, T3E 6L1

 

Department: Information Technology
Employment Type: Full-Time
Requisition ID: 1768
Date Posted: May 27, 2026
Closing Date: June 10, 2026 or until filled

 

Job Summary: 

Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III (Application) provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.

 

The Technical Support Analyst III will also be key in future feature requests, projects and implementations in the Cardlock and Point of Sale applications.

 

Responsibilities:

  • Provide support for Point of Sale (POS) incidents and service requests related to bugs, enhancements, and troubleshooting.
  • Provide support for Cardlock-related incidents and service requests involving software, hardware, and associated applications.
  • Support other critical applications at Petroleum and Farm Store locations.
  • Provide technical support on software and hardware, create and maintain required documentation.
  • Testing key enhancements/solutions in our Lab Environment not limited to Point of Sale and Cardlock Solutions
  • Assist in configuration updates\changes within Point of Sale
  • Assist in release deployments for Cardlock applications
  • Working with UFA Business Process Leads, Internal developers and other IT Teams on solutions to issues.
  • Working and coordinating with internal UFA Development team on enhancements and solutions to production issues
  • Act as technical contact to 3rd Party Software Vendors
  • Monthly patching of Cardlock devices and Point of Sale systems.
  • Provide technical assistance to our Petroleum Field Service Technicians
  • Participate and provide technical expertise on various projects as assigned
  • Participate in on call rotation.
  • May provide coaching to junior Analysts as required.
  • Other duties as assigned.

 

 

Qualifications required for the position:

  • A desire to streamline customer experience.
  • Post-secondary education, IT technology diploma or relevant certification
  • Experience in Application Support
  • 7 - 9 years of related work experience:
    • Hardware/software systems and workstation based operating systems
  • 7- 9 years related experience in an Application Support Role.
  • Retail, and Petroleum business knowledge/background an asset
  • MS SQL Certification would be an asset.
  • Ability to align business needs with solutions.
  • Ability to manage relationships with customers, internal and external IT service providers.
  • Flexibility/Adaptability is required, especially when working in a team environment. 
  • Excellent written, oral and presentation communication skills 
  • Ability to provide innovative ideas to assist UFA in continuing to be a key contributor in the marketplace.
  • Excellent analytical, problem-solving, and critical thinking skills with ability to multi-task
  • A natural desire to solve complex problems.
  • Proven organizational, decision making, time management and collaboration expertise.
 

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

  • A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
  • Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
  • Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
  • We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

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We thank all applicants for their interest. Only those selected for an interview will be contacted.

 

 

 

Apply now »